1. Booking & Payment

• Reservation Required: Advanced booking is usually required to secure your spot, especially for private boat trips. Some operators may require booking at least 24-48 hours in advance.
• Payment: A deposit or full payment is often required at the time of booking, either online or in person. Some operators may accept payment via credit card, bank transfer, or cash.
• Cancellation Policy: Most operators offer a free cancellation up to a specific time (e.g., 24-48 hours before departure). After this period, cancellations may incur a fee or no refund at all, depending on the terms.

2. Trip Duration & Itinerary

• Duration: The duration of the private boat trip typically ranges from 4 to 8 hours depending on the package selected. Shorter trips may focus on a single activity (e.g., snorkeling), while longer trips may include more stops and activities.
• Custom Itinerary: Some tour operators allow customization of the itinerary (e.g., additional stops at other islands or specific activities like diving or fishing). This should be arranged in advance with the operator.

3. Safety & Health

• Safety Gear: All guests are required to wear life jackets during the boat trip. Snorkeling equipment (mask, snorkel, fins) is typically provided, but guests may bring their own if preferred.
• Health Requirements: Passengers should be in good health for water activities. Certain trips, such as diving, may require a medical waiver or certification.
• Weather Conditions: In case of poor weather conditions (e.g., strong winds, rough seas), the operator may cancel or reschedule the trip. Safety is the priority, and no refunds may be issued if the trip is canceled due to weather.

4. Group Size & Age Restrictions

• Group Size: Since this is a private boat trip, the number of guests can vary depending on the boat's capacity. Typically, the boat will accommodate a smaller group (usually up to 10-15 people), but this should be confirmed with the operator.
• Age Restrictions: Some operators may have age restrictions for certain activities (e.g., diving, water sports). Children may require adult supervision and life jackets, and the operator may have special policies for young passengers.

5. Inclusions & Exclusions

• Inclusions: The package will usually specify what is included (e.g., boat hire, snorkeling gear, drinks, meals). Any extra activities like diving, additional meals, or special services may incur extra charges.
• Exclusions: Be aware of exclusions such as tips for the crew, personal expenses (e.g., souvenirs, extra drinks or food), and optional activities not included in the original package.

6. Liability & Damage

• Liability: Passengers are expected to take responsibility for their own safety and belongings. Operators may not be liable for accidents or injuries occurring during the trip (unless due to negligence of the crew). It's advisable to have personal travel insurance that covers water activities.
• Damage to Equipment: Guests may be charged for any damage to the boat or equipment caused by their actions (e.g., lost or broken snorkeling gear).

7. Special Requests

• Food and Beverage: If the trip includes food, make sure to inform the operator of any dietary preferences, allergies, or special meal requests (e.g., vegetarian, halal, gluten-free).
• Transportation: If transportation to the marina or pickup from your hotel is included, confirm the details with the operator (e.g., pickup time, location).

8. Photography & Videography

• Photographers: Some operators may offer professional photography or videography services for an additional fee. Make sure to clarify beforehand if you'd like this service.
• Personal Photos: Guests are generally allowed to take personal photos or videos during the trip, but commercial use or distribution of images may require permission.

9. Changes to the Trip

• Itinerary Changes: The operator reserves the right to make changes to the trip itinerary or substitute services in case of unforeseen circumstances (e.g., weather, mechanical issues).
• Rescheduling: If you need to reschedule the trip, the operator may allow changes with sufficient notice (e.g., 24-48 hours) but may charge a fee.

10. Complaints or Issues

• Customer Feedback: If any issues or concerns arise during the trip, it’s advisable to notify the crew immediately. Any formal complaints should be made after the trip, and the operator will typically address them in accordance with their policies.