Refund, Cancellation and Booking Policy | Egypt Tour Magic

2. About Egypt Tour Magic and Our Services

Egypt Tour Magic specializes in private tours and customized travel experiences throughout Egypt. Our services are designed to allow individuals, couples, families, and groups to explore Egypt according to their interests, preferred schedule, and travel requirements.

2.1. Private Tours Only

All tours organized by Egypt Tour Magic are private.

This means that the transportation, guiding services, and other arrangements included in a booking are organized for the customers covered by that reservation. We do not combine unrelated customers into shared tours.

Families, friends, and groups traveling together can enjoy a private experience with services arranged specifically for their party.

A private tour also provides greater flexibility when planning sightseeing time, pickup arrangements, and the pace of the itinerary, subject to opening hours, permits, transport schedules, and other operational requirements.

2.2. Customized Itineraries

Depending on the customer’s requirements, we may arrange one-day excursions, multi-day historical tours, city visits, airport transfers, accommodation, domestic flights, desert experiences, and other activities.

The exact services available will depend on the destination, requested travel dates, availability, and the arrangements confirmed with the customer.

2.3. Inclusions and Exclusions

Each quotation or itinerary will specify the services included in the proposed price.

Depending on the selected tour, inclusions may cover private air-conditioned transportation, a professional tour guide, entrance tickets, meals, hotel accommodation, domestic flights, or other agreed services.

Items not expressly listed as included should not be assumed to form part of the booking price. Examples may include optional activities, personal expenses, additional meals, gratuities, or upgrades not specified in the quotation.

Customers should review their itinerary and ask questions about any unclear inclusions or exclusions before confirming their reservation.

2.4. Group Reservations

Groups traveling together may request a private itinerary with transportation and services suitable for their group size.

The price and arrangements will depend on the number of travelers, the destinations, the selected services, the duration of the tour, and any special requirements.

Any agreed group price, inclusions, and payment arrangements will be stated in the quotation or booking confirmation.

3. Booking Procedures and Reservation Confirmation

3.1. Making a Reservation

Customers can contact Egypt Tour Magic through our website, email, WhatsApp, or another official communication channel to request a tour or customized package.

To prepare an accurate quotation and organize the requested services, we may ask for:

• The preferred travel date and approximate departure time.

• The number of adults and children traveling.

• The hotel or pickup location, where applicable.

• The requested destinations and activities.

• The preferred language for guiding services.

• Accommodation or flight requirements, where applicable.

• Any relevant accessibility needs or special arrangements.

Providing accurate information helps us plan the itinerary and avoid misunderstandings.

3.2. Quotations and Prices

Our quotations are based on the itinerary, group size, travel dates, and services requested by the customer.

A quotation will identify the agreed price and, where applicable, the services included, services excluded, payment requirements, and any relevant booking conditions.

If the customer requests changes after receiving the quotation, the total price may need to be recalculated.

For example, changes in the number of travelers, hotel category, guide language, transportation requirements, or flight arrangements may affect the final cost.

3.3. Reservation Confirmation

A reservation is considered confirmed when Egypt Tour Magic accepts the requested arrangements and communicates confirmation to the customer.

Where a deposit or advance payment is required for particular services, those arrangements may remain pending until the required payment has been received and availability has been confirmed.

A quotation alone does not guarantee the availability of flights, hotels, vehicles, guides, or entrance tickets.

3.4. Customer Information

Customers are responsible for providing accurate information required to organize their tours and travel arrangements.

For services requiring identification or advance registration, customers may be asked to provide relevant information, such as full names, nationalities, passport details, or flight information.

Any personal information requested will be handled in accordance with our applicable privacy practices and legal obligations.

Customers should notify us promptly if any submitted information changes.

4. Booking and Deposit Policy

4.1. Standard One-Day and Two-Day Tours

For standard one-day and two-day tours, advance reservations are generally free of charge, and no deposit is normally required.

Customers can reserve their tour without paying an upfront deposit, subject to the agreed booking conditions and confirmation of availability.

Payment arrangements will be communicated before the tour.

However, if the requested tour requires advance purchase or issuance of flight tickets, a deposit equal to 30% of the total booking price is required to proceed with the relevant flight arrangements.

The remaining balance and any specific payment requirements will be communicated to the customer.

4.2. Multi-Day Packages

For multi-day travel packages, Egypt Tour Magic recommends a deposit of 30% of the total package price.

This advance payment helps us coordinate the itinerary and arrange the services required for the trip, including accommodation, transportation, and activities.

The remaining balance will be payable according to the payment schedule agreed upon with the customer.

If a particular hotel, airline, or service provider requires payment earlier than the standard schedule, the relevant requirement will be communicated before the customer commits to the arrangement.

4.3. Deposits and Advance Payments

Any deposit or advance payment received will be recorded against the customer’s booking.

The treatment of a deposit in the event of cancellation will depend on the applicable cancellation schedule, the services already arranged, and any relevant non-refundable expenses.

A deposit should not automatically be interpreted as non-refundable in every circumstance. Refund eligibility will be determined in accordance with this policy, the specific booking terms, and applicable law.

4.4. Remaining Balance

Customers will be informed of the remaining balance and the agreed payment deadline.

For bookings involving flights or accommodation, the payment schedule may need to reflect supplier deadlines and the timing of advance reservations.

If a customer anticipates difficulty meeting an agreed payment deadline, we encourage them to contact us as early as possible so that we can discuss the available options.

Failure to make a required payment may affect the availability of services, particularly where third-party providers require advance payment. Any resulting cancellation or change will be handled according to the agreed booking terms and applicable law.

5. Accepted Payment Methods

Egypt Tour Magic offers several payment options for the convenience of our international guests.

5.1. Cash Payments

We accept cash payments in the following currencies:

• Euros (EUR).

• United States dollars (USD).

• British pounds sterling (GBP).

The payment currency and agreed amount will be communicated to the customer before payment.

Where a price is quoted in one currency and payment is made in another, the applicable conversion rate and the final amount payable should be agreed upon in advance.

Customers should confirm the accepted payment arrangement with our team before the tour begins.

5.2. Credit and Debit Cards

Credit and debit card payments are accepted where the relevant payment facilities are available.

A card processing fee of 3% to 5% of the total amount charged to the card may apply, depending on the applicable payment arrangement.

The exact fee will be communicated to the customer before the transaction is completed. Customers will have the opportunity to review the total amount, including any applicable fee, before authorizing payment.

Card transactions are also subject to the terms and procedures of the relevant payment provider.

5.3. Bank Transfers

Bank transfers may be accepted in euros, United States dollars, or British pounds sterling, subject to the available banking arrangements.

Customers wishing to pay by bank transfer should contact us to obtain the appropriate payment instructions.

We recommend arranging bank transfers sufficiently in advance, especially for bookings involving flights, hotels, or travel dates that are approaching.

Customers should allow enough time for the funds to arrive and should consider any transfer fees, intermediary bank charges, or currency conversion costs imposed by their financial institutions.

A booking requiring advance payment will not be treated as paid until the relevant funds have been received and the applicable arrangements have been confirmed.

5.4. Payment Confirmation

Where appropriate, customers may request confirmation that their payment has been received.

If a payment appears delayed or a customer believes that an amount has been charged incorrectly, they should contact us and provide the relevant transaction details so that we can investigate.

We will make reasonable efforts to clarify payment discrepancies and coordinate with the relevant payment provider where necessary.

6. General Cancellation Policy

Customers may request cancellation of a reservation by contacting Egypt Tour Magic through our official communication channels.

The applicable cancellation conditions depend on the time remaining before the scheduled departure and whether any flights, hotel reservations, or other non-refundable services have already been arranged.

6.1. Cancellation at Least 7 Days Before Departure

Customers who cancel at least 7 full days before the scheduled departure are eligible for free cancellation of the applicable tour or package services.

If no flights, hotels, or other non-refundable third-party services have been booked or purchased, any amount already paid for the eligible booking will be refunded in full.

If third-party reservations have already been made, any applicable non-refundable costs or supplier cancellation penalties may be deducted from the refundable amount.

The customer will not be charged a standard cancellation fee for an otherwise eligible cancellation within this period. However, actual non-refundable expenses already incurred may still apply.

6.2. Cancellation Within 7 Days but at Least 24 Hours Before Departure

If the cancellation request is received within the 7 days preceding departure, but at least 24 hours before the scheduled departure time, a cancellation fee equal to 50% of the applicable tour or package price will apply.

The final refundable amount will be calculated after applying the relevant cancellation fee and accounting for applicable non-refundable expenses, subject to the agreed booking terms and applicable law.

If the customer has already paid more than the amount due under the applicable cancellation conditions, any eligible remaining balance will be refunded.

6.3. Cancellation Less Than 24 Hours Before Departure

If the cancellation request is received less than 24 hours before the scheduled departure time, a cancellation fee equal to 100% of the applicable tour or package price will apply.

In such cases, the booking is generally non-refundable, subject to applicable law and any specific written agreement.

If a booking includes flights, hotel accommodation, or other third-party services, their applicable cancellation conditions will also be considered. The same expense must not be charged twice when calculating the final amount due.

6.4. How Cancellation Time Is Determined

The cancellation period will be determined by comparing the time the cancellation request is received with the scheduled departure time stated in the booking confirmation.

Customers should submit cancellation requests in writing through an official communication channel so that the request can be documented.

Where a request is received close to a cancellation deadline, the recorded date and time of receipt will be used to determine the applicable cancellation period, subject to applicable law.

6.5. No-Show

A no-show occurs when a customer fails to arrive at the agreed pickup location or meeting point at the scheduled time and does not notify Egypt Tour Magic in advance.

A no-show may be treated as a cancellation made less than 24 hours before departure, with a cancellation fee of up to 100% of the applicable tour price, subject to the agreed booking terms and applicable law.

Customers experiencing flight delays, difficulty locating the meeting point, or other unexpected problems should contact us immediately.

We will review the circumstances and consider whether any reasonable alternative arrangements are available. An alternative cannot be guaranteed and may involve additional costs.

7. Cancellation Policy for Multi-Day Packages

The same standard cancellation schedule applies to multi-day packages booked through Egypt Tour Magic.

A package may include multiple destinations, accommodation, transportation, guides, entrance tickets, domestic flights, and other activities. For this reason, the refundable amount may depend on both the standard cancellation schedule and the conditions of the individual services included in the package.

7.1. Cancellation at Least 7 Days Before Departure

If a customer cancels at least 7 full days before departure, the eligible tour and package services qualify for free cancellation.

If no flights, hotels, or other non-refundable third-party services have been booked or purchased, the customer will receive a full refund of any amount paid.

If a hotel, flight, or other service has already been arranged and cannot be refunded by the provider, the applicable non-refundable cost may be deducted from the refund.

7.2. Cancellation Within 7 Days but at Least 24 Hours Before Departure

A cancellation request received within the 7 days preceding departure, but at least 24 hours before the scheduled start, will generally incur a cancellation fee equal to 50% of the applicable package price.

The calculation will account for the booking terms and any applicable non-refundable expenses or supplier penalties.

The final refund, if any, will be communicated to the customer with an explanation of the calculation.

7.3. Cancellation Less Than 24 Hours Before Departure

A cancellation request received less than 24 hours before departure will generally incur a cancellation fee equal to 100% of the applicable package price.

The booking will ordinarily be non-refundable, subject to applicable law and the agreed booking conditions.

7.4. Packages With Different Service Components

Where a package contains services with separate supplier conditions, the relevant conditions will be considered when calculating the refund.

For example, the hotel may allow cancellation while the airline ticket is non-refundable. In such a case, the refundable hotel amount and the non-refundable ticket cost will be treated separately.

We will make reasonable efforts to identify the relevant costs and explain how they affect the final refund.

8. Flight Tickets, Hotel Reservations, and Other Prepaid Services

Some bookings require Egypt Tour Magic to arrange services with airlines, hotels, or other independent providers before the travel date.

These services may have their own payment, cancellation, amendment, and refund rules. Those rules may differ from the standard cancellation conditions applicable to our tour services.

8.1. Flight Tickets

Flight tickets are subject to the airline’s fare rules and the conditions attached to the ticket purchased.

Depending on the fare type, the ticket may be refundable, partially refundable, or non-refundable. Changes may also incur airline penalties, fare differences, or additional administrative charges.

If the customer cancels a booking after flight tickets have been issued, the cost of any non-refundable tickets and applicable cancellation penalties may be deducted from the refundable amount.

Where an airline approves a refund, the timing and amount may depend on the airline’s procedures and the fare conditions.

8.2. Hotel Reservations

Hotel reservations are subject to the specific cancellation terms of the relevant hotel or booking provider.

Some reservations allow free cancellation until a specified deadline. Others may require a deposit, charge a cancellation penalty, or be entirely non-refundable.

If a customer cancels a tour or package after hotel accommodation has been booked, any applicable non-refundable accommodation cost or cancellation penalty may be deducted from the refund.

Where a hotel offers a refund, the amount and processing time will depend on its conditions and procedures.

8.3. Other Prepaid Services

Other services may include special transportation, permits, activities, event tickets, boat trips, or other experiences requiring advance payment.

Where such services have been booked and the provider does not offer a refund, the corresponding non-refundable cost may be deducted from the customer’s refund, provided the deduction is consistent with the applicable booking terms and law.

8.4. Communication of Non-Refundable Costs

Where practical, we will inform customers of relevant non-refundable costs before confirming services that require advance payment.

Customers are encouraged to ask about cancellation conditions before authorizing the purchase of flights, hotel reservations, or other services with restrictive refund rules.

8.5. Avoiding Duplicate Charges

When calculating refunds, Egypt Tour Magic will take care to account for cancellation fees and third-party expenses without charging the same cost twice.

The final calculation will reflect the applicable cancellation terms, the amounts already paid, and the relevant expenses associated with the booking.

9. Refund Eligibility and Calculation

Refund eligibility will be determined according to the cancellation period, the agreed booking terms, the services arranged, and any applicable non-refundable costs.

The calculation may take into account:

• The total agreed price of the tour or package.

• The amount already paid by the customer.

• The applicable cancellation fee.

• Non-refundable flight ticket costs.

• Non-refundable hotel charges.

• Cancellation penalties imposed by third-party providers.

• Other applicable, documented non-recoverable expenses, where permitted by the booking terms and law.

9.1. Full Refund

A full refund of the amount paid for eligible tour or package services will apply when the customer cancels at least 7 full days before departure and no non-refundable services have been booked or purchased.

A full refund may also apply in other circumstances where the applicable booking conditions or law require it.

9.2. Partial Refund

A partial refund may apply when the customer has paid more than the cancellation fee and any applicable non-refundable costs.

The amount refunded will be calculated according to the applicable cancellation schedule and the relevant booking conditions.

9.3. No Refund

No refund may be due where the applicable cancellation fee and eligible non-refundable expenses equal or exceed the amount paid.

This may occur, for example, when a customer cancels shortly before departure and the booking is subject to a 100% cancellation fee.

Any determination will remain subject to the agreed booking conditions and applicable law.

9.4. Explanation of Refund Calculations

If a customer requests clarification, we will explain the basis of the refund calculation and identify the relevant cancellation conditions and supplier costs.

Where information from an airline, hotel, or another provider is required, the final calculation may depend on confirmation from that provider.

Our aim is to make the process transparent and to help customers understand how the refundable amount has been determined.

10. Refund Processing and Payment Methods

Once a refund has been approved and the refundable amount has been determined, Egypt Tour Magic will arrange the refund through an appropriate payment method agreed upon with the customer.

10.1. Refunds for Card Payments

Where the original payment was made by card, a refund may be processed through the original payment method where supported by the payment provider.

The time required for the funds to appear in the customer’s account depends on the payment provider and the issuing bank.

Any card processing fees will be handled according to the disclosed payment terms, the provider’s rules, and applicable law.

10.2. Refunds for Bank Transfers

Where payment was made by bank transfer, the refund method and any necessary banking details will be agreed upon with the customer.

Customers should ensure that any information provided for the refund is accurate.

Bank processing times, intermediary bank fees, and currency conversion costs may affect the final amount received.

10.3. Refunds for Cash Payments

Where payment was made in cash, the refund arrangement will be agreed upon with the customer and handled through an appropriate and documented method.

The refund currency and amount should be confirmed before the refund is completed.

10.4. Processing Times

Refund processing times vary depending on the payment method, banking procedures, payment provider, and any third-party supplier involved.

If the refund depends on an airline, hotel, or another independent provider, additional time may be required.

We will provide updates when relevant information becomes available and will make reasonable efforts to help the customer understand the status of the refund.

11. Booking Amendments and Changes

We understand that customers may need to modify their travel plans after a reservation has been confirmed.

Customers should contact Egypt Tour Magic as early as possible if they wish to change a travel date, pickup time, itinerary, number of travelers, accommodation, or any other booked service.

11.1. Changes Subject to Availability

We will make reasonable efforts to accommodate requested changes, subject to the availability of vehicles, guides, hotels, flights, tickets, and other required services.

A requested change is not confirmed until it has been accepted and communicated to the customer.

11.2. Price Adjustments

A change may affect the total booking price.

For example, a different hotel category, additional traveler, upgraded vehicle, different guide language, or revised itinerary may result in an additional charge or price adjustment.

Any material price difference will be communicated before the revised arrangements are confirmed.

11.3. Changes to Flights and Hotels

Changes to issued flight tickets and confirmed hotel reservations are subject to the relevant provider’s amendment conditions.

Additional charges may include fare differences, airline change fees, hotel rate differences, or other applicable supplier charges.

11.4. When a Change Is Not Possible

If a requested change cannot be accommodated, the customer may retain the original booking where possible or request cancellation under the applicable cancellation policy.

A change request does not automatically cancel the existing reservation.

Customers should wait for confirmation before assuming that any revised arrangements have been accepted.

12. Cancellations or Changes Initiated by Egypt Tour Magic

Although we make every reasonable effort to deliver confirmed itineraries, exceptional circumstances may sometimes require Egypt Tour Magic to modify or cancel a service.

These circumstances may include supplier unavailability, operational difficulties, official restrictions, safety concerns, or other unexpected situations affecting the planned arrangements.

12.1. Alternative Arrangements

Where possible, we may offer a suitable alternative, such as a revised itinerary, replacement service, or alternative travel date.

We will explain any material differences in the proposed arrangement so that the customer can make an informed decision.

12.2. Refunds for Services We Cannot Provide

If Egypt Tour Magic cancels a booking and cannot provide a suitable alternative, we will arrange an appropriate refund for the affected services in accordance with the agreed booking terms and applicable law.

Where only part of a package is affected, the refund or alternative arrangement will relate to the affected services, taking into account any services already delivered and the relevant booking conditions.

12.3. Communication With Customers

If we become aware of a material change affecting a confirmed booking, we will make reasonable efforts to notify the customer promptly using the available contact details.

Customers are encouraged to ensure that their contact information is accurate and that they can receive important messages before and during the trip.

13. Unforeseen Circumstances and Travel Disruptions

Travel may be affected by circumstances beyond the reasonable control of Egypt Tour Magic, including severe weather, flight cancellations, road closures, official restrictions, security measures, or other unexpected events.

13.1. Assessment of Available Options

When such circumstances affect a planned tour, we will assess the situation and, where possible, offer reasonable alternatives.

These may include changing the itinerary, adjusting the departure time, rescheduling a service, or arranging an alternative activity.

Any proposed change will depend on safety, availability, operational feasibility, and the conditions of the relevant service providers.

13.2. Refund Conditions

The availability of a refund will depend on the services affected, the terms agreed upon at booking, any non-refundable costs, and applicable law.

Where a third-party provider cancels a service, any refund or compensation available from that provider may be subject to its own rules and procedures.

Nothing in this policy is intended to remove any mandatory rights available to customers under applicable law.

14. Customer Complaints and Dispute Resolution

At Egypt Tour Magic, we take customer feedback seriously and believe that clear communication is essential to a positive travel experience.

If you experience a problem, have a complaint, or believe that a service does not match what was agreed upon, we encourage you to contact us directly.

Our commitment is to listen carefully, investigate the matter fairly, and work with you toward a reasonable and satisfactory resolution.

14.1. Issues During a Tour

If a problem arises during your tour, please contact our team as soon as reasonably possible.

Early communication may allow us to understand the issue while the tour is taking place and explore practical solutions.

Depending on the circumstances, we may coordinate with the relevant guide, driver, hotel, or service provider to investigate and address the concern.

We cannot guarantee that every issue can be resolved immediately, but we will make reasonable efforts to assist.

14.2. Submitting a Complaint

Customers may submit a complaint by email or WhatsApp using the contact details listed in this policy.

To help us review the matter, please provide:

• Your full name.

• Your booking reference, if available.

• The date and destination of the tour.

• A clear description of the issue.

• Relevant messages, receipts, photographs, or other supporting information, where appropriate.

• The outcome or solution you would like us to consider.

Providing complete information helps us understand the circumstances and respond more effectively.

14.3. Review and Response

After receiving a complaint, we will review the available information and may contact the customer for clarification.

Where necessary, we may also seek information from the guide, driver, hotel, airline, or other provider involved.

We aim to respond as promptly as reasonably possible and to explain the outcome of our review clearly.

The time needed to resolve a complaint may depend on the complexity of the issue and whether information from third parties is required.

14.4. Finding a Fair Solution

Depending on the circumstances, possible solutions may include clarification, corrective action where feasible, an alternative arrangement, or a refund where justified by the booking terms and applicable law.

Any proposed resolution will take into account the services agreed upon, the services delivered, the evidence available, and the relevant contractual conditions.

We will communicate with the customer respectfully and make reasonable efforts to resolve misunderstandings without unnecessary delay.

14.5. Our Customer Support Commitment

We value every customer and want our guests to feel comfortable raising concerns.

If something goes wrong, please give us the opportunity to understand the problem and work toward a solution.

Your satisfaction matters to us, and we will do our best to resolve any complaint or misunderstanding fairly, professionally, and transparently.

Customers retain any rights to pursue other remedies that may be available under applicable law.

15. How to Request a Cancellation, Refund, or Booking Change

To request a cancellation, refund, or booking amendment, please contact Egypt Tour Magic through one of our official communication channels.

Please include your full name, booking reference if available, scheduled travel date, and details of your request.

For cancellations, we recommend submitting your request in writing so that the date and time of receipt can be documented.

Once we receive the request, our team will review the applicable booking conditions and explain the next steps.

Where a refund is requested, we will determine the eligible amount after considering the applicable cancellation schedule and any relevant non-refundable costs.

We may contact you if additional information is needed to process the request.

16. Contact Information

For reservations, booking changes, cancellations, refunds, complaints, or general assistance, please contact us using the details below.

Company: Egypt Tour Magic

Website: https://egypttourmagic.com

Email: [email protected]

WhatsApp: +20 122 868 0922

We encourage customers to contact us directly whenever they need clarification or assistance. Our team will make reasonable efforts to respond and help resolve any questions or concerns.

17. Policy Updates and Relationship With Booking Terms

Egypt Tour Magic may update this policy when necessary to reflect changes in our services, booking procedures, or operational requirements.

The version applicable to an individual reservation will be determined in accordance with the terms communicated and agreed upon at the time of booking, subject to applicable law.

Any specific written conditions contained in a quotation, itinerary, invoice, or booking confirmation should be read together with this policy.

If a specific written agreement contains different conditions, the applicable terms will be determined in accordance with that agreement and applicable law.

Nothing in this policy is intended to exclude or limit mandatory consumer rights or legal obligations.

We encourage customers to review the applicable terms before confirming their reservation and to contact us if they require clarification.

18. Final Statement

At Egypt Tour Magic, we believe that trust, transparency, and professional communication are the foundations of a successful travel experience.

We are committed to explaining our booking conditions clearly, handling cancellations and refunds responsibly, and assisting customers when unexpected situations arise.

If you have any questions, concerns, or complaints about your reservation or travel experience, please contact us directly. We will listen to your concerns, review the situation carefully, and do our best to find a fair and appropriate solution.

Thank you for choosing Egypt Tour Magic.

We appreciate your trust in our services and look forward to helping you discover the history, culture, and beauty of Egypt.